Privacy Policy

Last Updated: 01 January 2025

Digital Satellites (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used lawfully, transparently, and responsibly in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013, and other applicable South African data protection laws.

1. Information We Collect

We may collect and process the following personal information when you interact with our website, contact us, or use our services:

Full name and surname
Contact details (phone number, email address)
Physical address or service location
Information related to DSTV installation or repair requests
Website usage data (IP address, browser type, pages visited)
Any information voluntarily provided through contact forms, WhatsApp, email, or phone calls

2. How We Collect Information

Your information is collected when you:

Complete a contact or service request form on our website
Contact us via phone, email, WhatsApp, or social media platforms
Request a quotation or book a service
Interact with our website through cookies or analytics tools

3. Purpose of Collecting Personal Information

We collect personal information for the following purposes:

To respond to enquiries and provide requested services
To schedule and perform installations, repairs, and technical support
To communicate service updates, confirmations, or follow-ups
To improve our services, website functionality, and customer experience
To comply with legal and regulatory requirements

4. Lawful Processing of Information

Digital Satellites processes personal information lawfully and fairly. Information is processed only when:

You have given consent
It is necessary to fulfil a contractual obligation
It is required by law
It is in our legitimate business interest

5. Sharing of Personal Information

We do not sell, rent, or trade your personal information. Information may only be shared with:

Trusted technicians or service partners strictly for service delivery
Regulatory authorities when required by law
Service providers assisting with website hosting, analytics, or communication systems

All third parties are required to maintain strict confidentiality and data protection standards.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorised access
Loss, misuse, or disclosure
Alteration or destruction

Access to personal information is restricted to authorised personnel only.

7. Cookies and Website Analytics

Our website may use cookies to improve user experience and analyse website traffic. Cookies do not collect personally identifiable information. You may disable cookies through your browser settings; however, some website features may not function optimally.

8. Data Retention

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law.

9. Your Rights

In accordance with POPIA, you have the right to:

Access your personal information
Request correction or deletion of your information
Object to the processing of your personal information
Withdraw consent where applicable
Lodge a complaint with the Information Regulator of South Africa

10. External Links

Our website may contain links to third-party websites. Digital Satellites is not responsible for the privacy practices or content of external sites. Users are encouraged to review third-party privacy policies independently.

11. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of such changes.

12. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Digital Satellites
📞 Phone: 064 235 1500
📧 Email: info@digitalsatellites.co.za
🌐 Website: www.digitalsatellites.co.za